Return & Refund Policy

At BACKBANCHER, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or needs. That's why we have a straightforward return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return the item within 15 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

To initiate a return, please contact our customer support team at support@backbancher.com. They will guide you through the return process and provide you with a return authorization number. Please include this number with your returned item.

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If everything checks out, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund. Additionally, any return shipping costs are the responsibility of the customer.

In the rare event that you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

For hygiene reasons, certain products such as personal care items or intimate apparel are not eligible for return unless they are unopened and unused.

BACKBANCHER reserves the right to refuse any returns that do not meet the above criteria or are outside the 15-day return window.

If you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.